This privacy notice tells you what to expect us to do with your personal information.

Our contact details 

Post - Artillery House, 71-73 Woodbridge Road, Guildford, Surrey, GU1 4QH, GB

Telephone - 01483 579978

Email - info@thepartnershiplimited.com

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

• Names and contact details 
• Addresses 
• Date of birth 
• Purchase or account history 
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information 
• Photographs or video recordings 
• Call recordings 
• Identification documents 
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes: 

• Names and contact details 
• Addresses 
• Marketing preferences 
• Records of consent, where appropriate 

We collect or use the following information to comply with legal requirements: 

• Identification documents 
• Financial transaction information 

We collect or use the following information for recruitment purposes: 

• Contact details (e.g. name, address, telephone number or personal email address)
• Employment history (e.g. job application, employment references or secondary employment)
• Education history (e.g. qualifications)
• Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure  Scotland checks) 
• Security clearance details (e.g. basic checks and higher security clearance)

Lawful bases  

Our lawful bases for collecting or using personal information to provide services and goods are: 

• Consent 
• Contract 
• Legal obligation 

Our lawful bases for collecting or using personal information for service updates or marketing  purposes are: 

• Consent 
• Legitimate interest: 
• We offer our Clients the option for us to act for them again in a Legal capacity if we have  previously acted for them and completed the Conveyancing on a purchase. So, we would contact  them again when their re-mortgage is due for renewal to see whether they would like us to  complete the Legal work for their new mortgage. 

Our lawful bases for collecting or using personal information for legal requirements are: 

• Consent 
• Legal obligation 

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent 

Where we get personal information from  

• People directly 
• Legal and judicial sector organisations 
• Publicly available sources 
• Previous employers 

How long we keep information 

Data Retention Policy August 2024.pdf 

Who we share information with  

• Other organisations 
• Insurance companies 
• Organisations we need to share information with for safeguarding reasons
• Relevant regulatory authorities 
• Organisations we’re legally obliged to share personal information with

Your data protection rights 

Under data protection law, you have rights including: 

• Your right of access - You have the right to ask us for copies of your personal data. 
• Your right to rectification - You have the right to ask us to rectify personal data you think is  inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal data in certain  circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of  your personal data in certain circumstances. 
• Your right to object to processing - You have the right to object to the processing of your personal  data in certain circumstances. 
• Your right to data portability - You have the right to ask that we transfer the personal data you  gave us to another organisation, or to you, in certain circumstances. 
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to  withdraw your consent. 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one  calendar month to respond to you. 

To make a data protection rights request, please contact us using the contact details at the top of this  privacy notice. 

How to complain  

If you have any concerns about our use of your personal data, you can make a complaint to us using  the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also  complain to the ICO. 

The ICO’s address: 

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated: 

29 May 2024